Legal

Privacy Policy

Last updated: 6 August 2026

This Privacy Policy explains how The Watch Specialist's Clinic Pte. Ltd. ("we", "us", "our", UEN 202134742G) collects, uses, discloses, and protects personal data, in accordance with Singapore's Personal Data Protection Act 2012 ("PDPA").

1. What we collect

• Data you give us directly — when you contact us by phone, WhatsApp, or in person to ask about or book a service, you may share your name, contact number, and details about your watch or repair request. We do not collect NRIC, FIN, passport numbers, or other national identification numbers.
• Photographs — we may take photographs of your watch, and where relevant of you, to document its condition before and after servicing, and for our workshop and social media content.
• Payment information — when you pay for a service, we collect the payment details needed to process your payment, whether by cash or by cashless means such as PayNow or card.
• Data collected automatically — when you visit this website, standard technical information (such as browser type, device type, and pages visited) may be collected via cookies. See "Cookies" below.

2. CCTV at our premises

Our premises are monitored by CCTV cameras for security purposes. This system is operated by a third-party security service provider on a subscription basis, and footage is stored and managed directly by that provider rather than by us.

3. How we use your data

We use personal data to respond to enquiries, arrange and manage servicing appointments, provide updates on a repair in progress, maintain service and repair records — including after your relationship with us has ended, so we can assist you if you return to us in future — and meet our legal and accounting obligations. We do not sell personal data to third parties.

With your consent, we may also feature photographs of your watch, and where relevant of you, on our Instagram and Facebook pages, and may contact you by WhatsApp with updates or offers relevant to your servicing history. You can decline or withdraw this consent at any time — see "Your rights" below.

Where we ask for your consent to use a photograph on social media, we may obtain this verbally, or confirm it with you via WhatsApp or email.

We may also feature publicly available reviews about our business, such as Google reviews, on this website or our social media pages, with attribution to their original source. As these reviews are already publicly available, we do not separately seek the reviewer's consent to do so.

4. Cookies

This website does not currently use analytics or advertising cookies. Any cookies in use are limited to those strictly necessary for the website to function. If we introduce tools such as Google Analytics in future, we will update this section — and the cookie banner on this site — and seek your consent where required.

5. Third-party platforms

When you message us via WhatsApp, or interact with our Instagram or Facebook pages, that activity is also subject to those platforms' own privacy policies (Meta), which we do not control.

6. Overseas transfer of personal data

We use everyday business tools that may store or process personal data on servers outside Singapore — for example, WhatsApp (Meta), our website hosting (Cloudflare Pages, GitHub), and email (Gmail). This list is illustrative and not exhaustive of every service we use. Where personal data is transferred overseas in this way, we take reasonable steps to ensure it continues to receive a standard of protection comparable to that required under the PDPA.

7. Disclosure of personal data

We do not disclose your personal data to third parties except with your consent, to service providers who help us operate our business (for example, accounting), or where required by law.

CCTV footage from our premises is managed directly by our third-party security service provider under their own subscription arrangement. Our accounting service providers are required to keep any personal data they see, such as customer names on invoices, confidential.

8. Data retention

We keep personal data only for as long as necessary for the purposes described above, or as required by law (for example, accounting records).

9. Data security

We take reasonable technical and organisational measures to protect personal data in our possession. In practice, this includes keeping customer records and communications on password-protected devices — including the phone and computer used to manage customer communications and WhatsApp — and limiting access to personal data to those directly involved in providing your service.

Staff working at our premises may access your name and phone number where needed to assist with your service. Other details, such as repair notes and photographs, are organised by job number rather than being directly attached to your name in our systems.

10. Your rights

Under the PDPA, you may request access to the personal data we hold about you, request correction of inaccurate data, or withdraw your consent for us to collect, use, or disclose your personal data (which may affect our ability to serve you). To do so, contact us using the details below.

We will act on a withdrawal of consent within 10 business days. We aim to respond to access and correction requests as soon as reasonably possible; if we're unable to respond within 30 days of receiving your request, we'll let you know in writing when we expect to be able to.

11. Data Protection Officer

The Watch Specialist's Clinic Pte. Ltd.
Attn: Data Protection Officer
Email: thewatchspecialistsclinic@gmail.com
Phone / WhatsApp: +65 8142 3230

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page.